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Dirty rooms, bad food at retirement home, reporter finds

Sam, an 82-year-old resident of In Touch retirement home, struggles to get up after falling down. After hearing complaints, the Star's Dale Brazao went undercover as a resident.

By Dale Brazao and Moira Welsh

Fri Oct 1 2010

Star reporter goes undercover to discover neglected residents, bad food and overworked staff.

Diary: Seven days in hell