'War zone' stations appall subway users
Staff Reporter
Dingy, decaying, depressing, and definitely not The Better Way.
That's the verdict of readers about the condition of TTC stations, and the reason we're launching a full week of stories about it.
We recently asked for comments and examples of problems to do with cleanliness, maintenance and overall appearance of TTC stations, which touched a painful nerve with its customers.
About 200 calls and emails – the largest response we've ever had – poured in from riders appalled by grimy, litter-strewn floors, leaky roofs, stalled escalators, abominable washrooms, abandoned repairs and a dispiriting deterioration in the appearance of stations that conveys indifference and neglect.
Of the hundreds of thousands of people who use the system daily, most will end up in one of the 69 stations, often as their point of entry. The importance of a good first impression seems lost on the TTC, based on readers' responses.
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