Lest We Forget
Sam, an 82-year-old resident of In Touch retirement home, struggles to get up after falling down. After hearing complaints, the Star's Dale Brazao went undercover as a resident.
By Dale Brazao and Moira Welsh
Fri Oct 1 2010
Star reporter goes undercover to discover neglected residents, bad food and overworked staff.
Diary: Seven days in hell
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