...How many people used TTC during the period in question? Divide the number of complaints by the total ridership and the % is miniscule.
...How many of the 2000 complaints were supported by valid documentation?
...If you were a TTC employee who did your job would you not be a little pissed off being labeled and profiled?
...To whom does the average rider complain about other riders rudeness and abuse: little things like backpacks, basic hygiene, blocking doors, leaving garbage, etc.
TTC complaints reveal a culture of disdain
Mon Apr 19 2010
Passenger complaints released to the Star include rudeness, verbal abuse, even sexual advances and racism. 
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