The potty principleStores really do have to let customers use their toilets, city says |
The battle of who can use a store bathroom is coming to a head.
All stores from the smallest shoe boutique to giant big box outlets are required under the provincial building code to provide washroom access to customers, but many merchants routinely turn away people who ask to use the facilities, Toronto city staff says.
But the province, which writes the building code, says it's up to store owners to decide who can use the bathroom.
Toronto Councillor Howard Moscoe tackled the sticky issue after a constituent complained about a large retail store that cut off access to its public washrooms when it closed its lunch counter.
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